Privacy Policy

Welcome to grandcasinodunedin.nz. This Privacy Policy and Terms of Use explains how we collect, use, disclose, and protect your personal information, and sets out the conditions under which you may access and use our website and services. This document is tailored for users located in New Zealand and is intended to comply with the New Zealand Privacy Act 2020 and applicable consumer and electronic commerce laws.

By accessing or using this website, you acknowledge and agree to this Policy and these Terms. If you do not agree, please do not use the website. Our services are intended for individuals aged 20 years or older, in line with New Zealand laws related to casino entry and gambling. If you are under 20, you must not use any interactive features or submit personal information.

Collection and Use of Personal Information

We collect personal information that you choose to provide or that is generated through your use of the website. This may include your name, contact details (such as email address), age or date of birth for eligibility checks, account or preference settings, and correspondence you send to us. We may also collect technical information such as IP address, device identifiers, browser type, pages visited, and cookies or similar technologies that help us operate and improve the site.

We use your information to provide and maintain our website and services, respond to enquiries, verify eligibility, personalise content, conduct analytics, improve site performance, support responsible use of our content, comply with legal obligations, and send administrative or marketing communications (where permitted and subject to your choices). We will not collect, use, or disclose personal information in ways that are unfair or unreasonably intrusive, and we will only retain information for as long as it is required for the purposes set out here or as required by law.

• Provide access to site features, content, and customer support
• Verify your age and manage preferences and consent
• Operate security, fraud prevention, and integrity measures
• Perform analytics and improve website functionality
• Send service updates and marketing, where permitted and opted into
• Comply with New Zealand law, regulatory obligations, and requests by authorities

Where we rely on consent (for example, for certain marketing communications), you can withdraw it at any time by following the unsubscribe instructions in our messages or by contacting us at [email protected].

Cookies, Analytics and Third-Party Sharing

We use cookies and similar technologies to remember your settings, enhance your experience, measure site performance, and understand how visitors interact with our content. You can control cookies through your browser settings, including blocking or deleting them. Note that disabling certain cookies may affect site functionality. At this time, our systems may not respond to “Do Not Track” signals.

We may share personal information with trusted service providers who assist us in operating the website (for example, hosting, analytics, email delivery, and security). These providers are only permitted to use your information for the purposes we specify and must protect it appropriately. We may also disclose information if required by law, to protect our rights, safety, or property, or in connection with a business transaction, subject to applicable safeguards. If personal information is transferred outside New Zealand, we will ensure that appropriate protections are in place, consistent with the Privacy Act 2020.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their policies before providing any personal information or using their services.

Your Rights and Choices in New Zealand

Under the New Zealand Privacy Act 2020, you have rights to access and request correction of the personal information we hold about you. You may also ask us to update your preferences, limit certain uses, or delete information where we no longer need it and we are not required by law to retain it. We will respond to requests within a reasonable period and in accordance with legal requirements.

• Request access to your personal information and receive a copy
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications at any time
• Object to or request limits on certain processing where permitted by law
• Lodge a complaint with the Office of the Privacy Commissioner if you are not satisfied with our response

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before acting on your request. In some cases, we may decline a request where we have lawful grounds to do so, such as where providing access would unreasonably impact the privacy of others or where we must retain information for legal reasons. If a fee is necessary for access in rare circumstances, we will notify you in advance.

Security, Retention, Liability and General Terms

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. Measures may include encryption in transit, access controls, secure hosting, and routine monitoring. No system is completely secure; you are responsible for maintaining the confidentiality of any account credentials and for using up-to-date security measures on your devices. If we become aware of a notifiable privacy breach under New Zealand law, we will assess and, where required, notify the Office of the Privacy Commissioner and affected individuals.

Retention: We retain personal information only as long as necessary to fulfil the purposes described in this Policy and as required by law. Intellectual property: All content on this website, including text, graphics, and logos, is owned by or licensed to us and may not be copied, modified, or distributed without our permission. Acceptable use: You agree not to misuse the site, interfere with its operation, attempt to gain unauthorised access, or use it in any unlawful or harmful way. Disclaimer and limitation: The website is provided “as is” and “as available.” To the extent permitted by New Zealand law, we disclaim all warranties and limit our liability for any indirect or consequential loss arising from your use of the site. Nothing in these terms limits rights you may have under the Consumer Guarantees Act 1993 where it applies and may not be excluded. Eligibility and responsible use: You must be at least 20 years old to use interactive features or submit information. If you believe someone under 20 has provided us information, please contact us so we can take appropriate steps.